We are a customer service company that happens to be swimming pool fanatics.
Customer Centric is more than a philosophy — it’s a mental attitude and code of conduct. Everyone on our team, from the designers and project supervisors to the excavators and plumbers, takes pride in providing prompt, responsive and attentive customer service to each and every customer no matter the size of your project. We have a relentless determination to make every customer 100% happy with their experience and constantly working to enhance our practices. At Nautilus Pools, you are more than a customer. You become extended family as we work closely with you from the initiation beyond completion of your pool project.
We’re master craftsmen, not just pool builders.
Unlike many of our competitors, we self-perform many construction phases with our trained, qualified, and experienced in-house craftsmen. Your pool is constructed to the highest quality standard and materials. We believe in building a pool that requires minimum maintenance and lasts longer than our competitors. Building to our standards will save you time and money, not only now but in the future. As the adage says, “You Get What You Pay For”. Additionally, our relationship with customers does not end when installation is finished. Pool ownership is a big responsibility, and we do our best to help our customers maintain their pools well through email notifications on maintenance needs (i.e. hurricane recovery), Pool School, and our friendly team in the service department.
Benefit from years of knowledge, experience, and relationships.
We have learned a lot from being in business for over 30 years. We know what works and what does not work. Building over 3,000 swimming pools has taught us a lot about the construction process. Additionally, our years in business combined with the size of our company have allowed us to work directly with pool equipment manufacturers and suppliers. As a result of these ongoing relationships, we are on the front line of technological innovations and enhancements to the pool equipment and materials we use.
Team cohesion and aligned values creates a special environment.
Others can copy us, but they cannot copy our people, our culture, or our service. Our dedicated and talented team is the most crucial element at Nautilus Pools. Each team member brings expertise to their role and take pride in what they do creating a synergistic and well-orchestrated end result. Several of our team members have been with the company over 20 years. This longevity provides significant added value to our customers in terms of industry experience, quality assurance, and customer service.
Personal attention and easy accessibility through our unique "territory" arrangement.
Each of our project superintendents is assigned to a defined segment to manage. As a result, they are always accessible to their customers in that area. Because they work in a specific part of town each day, they know the topography and terrain, they know the inspectors working there and they know their customers in the area.
We have the financial strength to stand behind each and every build.
You can have peace of mind knowing that Nautilus Pools is a financially sound company. Our insurance covers all facets of the construction including general liability, automobile and our coverage limits meet or exceed all residential and commercial project requirements. Plus, we are long-term, respected members of the Florida Swimming Pool Association (FSPA) and others. You can rest assured that your pool will be completed to your satisfaction.